Frequently Asked Questions

Shipping Timeline

Most in-stock items will arrive 3 - 15 business days after receipt of your order. A shipping timeline specific to your destination can be viewed in checkout.

Shipping windows are estimates and delivery dates cannot be guaranteed.

What do I do if I have not received my order?

We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

For tracked orders, you can use the tracking link provided in your email.

Our Delivery Information e-mail can give you more information and timescales.

If you do need to report your order as lost, then please contact our Customer Service via 'contactus@yodeyma.us' e-mail.

How do I place an order?

Access our Web page to begin browsing our catalog.

Once you've found the product you want, you'll need to click 'Add to Cart'. You can either carry on shopping or click 'View Cart' if you've got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise, you'll need to enter the details manually.

Check everything is correct and that is all. We will send you an email as soon as the order is on its way.

 

OUR PRODUCTS

What does it mean that your perfumes are inspired by renowned brands?

When we say that our perfumes are inspired by iconic brands, it means that we have meticulously crafted scents that capture the essence of some of the most beloved luxury fragrances on the market. Our goal is to offer an affordable alternative without compromising on quality.

What are the brands your fragrances are inspired by?

Our exclusive inspired fragrances take inspiration from top designer brands. We aim to provide the luxury experience of these renowned names at a more accessible price.

Why are they so affordable? Are they of the same quality as the branded perfumes?

We pride ourselves on offering affordable premium perfumes that rival the quality of high-end brands. Our products are crafted with the same attention to detail and quality ingredients as those from luxury brands, but we make them accessible to everyone by eliminating the high price tag. Our range of fragrances caters to various preferences and styles, ensuring that every customer can find their perfect scent.

 

SHIPPING

Where do you currently ship to?

We offer nationwide shipping across the entire continental USA, ensuring that our products reach you no matter where you are located.

How much does shipping cost?

Our shipping rates are designed to be simple and affordable:

For end consumers

• For orders up to $22.89: $10
• For orders between $22.90 and $49.99: $8
• For orders between $50 and $65: $4
• For orders for over $65: Free shipping

Experience our premium inspired fragrances with convenient and transparent shipping costs!

How long does it take for a shipment to arrive?

Typically, shipments arrive within 3 to 15 days.

What should I do if I have problems with my order?

If you encounter any issues with your order, please reach out to contactus@yodeyma.us for assistance.

Where can I see the tracking of my order?

Within a maximum of 3 days of placing your order, you will receive an email containing the tracking number to monitor the progress of your shipment.

What should I do if I have problems with tracking?

If you experience any difficulties with tracking your order, please contact contactus@yodeyma.us for further assistance.

 

RETURNS

What is your return policy?

Our return policy allows for returns within 30 calendar days from the date you receive your order. For further details, please refer to our Return Policy page.

How do I return an order?

To initiate a return or exchange, simply reach out to our customer service team at contactus@yodeyma.us or call 833-823-3394.

What should I do if my order is lost, damaged, or stolen?

In the unfortunate event that your order is lost, damaged, or stolen, please contact our customer service team at contactus@yodeyma.us or call 833-823-3394 to request assistance.

 

RESELLERS

How do I become a distributor of Nyad products?

To become a Nyad distributor, follow these simple steps:

• Go to the top menu and click on the "Professionals" button.
• Fill out the form with your business information.
• Within the next few hours, a Nyad representative will contact you to complete your registration.

Once registered, you can start enjoying all the benefits of being a Nyad distributor.

Do I have to pay to become one?

No, you do not have to pay to become a distributor. It is completely free of charge.